Store Policies

The health of Be Local members, our staff, and our customers are a top priority. Be Local YYC has taken the following measures to prevent the spread of COVID-19:

Working Conditions

Staff maintain a 6ft distance from one another at all times - while packing orders, setting up, and handling pick-ups. Staff minimize their contact with items for pick-up as much as possible (for example, by having only one person handle an order/product).

Pick-ups

When you come to collect your Be Local YYC order, you'll have two options for picking up your products:

  1. You can call 587-779-7959 and provide your order number over the phone from your car. A member of Be Local will bring your goods to your car for you.
  2. You can come to the doorway of Two Wheel View and provide your order number. A member of Be Local will bring your goods to the door for you.

Sometimes, things don't go exactly as planned. When that happens, Be Local YYC will use the following policies:

Refunds and Returns

We want to keep everyone safe during COVID-19. Unfortunately, this means that we're not able to accept refunds and returns on purchases from the Be Local store.

Missed Pickups

If your plans change and you can't make the pickup date, feel free to send someone else to pickup your order for you. If you happen to know the name of this person when you place your order, give us their name during your check-out. Make sure this person also has your order number on hand.

If we don't hear from you, and you have not picked up your order by the end of the pickup period, we can't guarantee that we'll be able to make other arrangements.